However modern or well maintained, unfortunately IT systems fail. Servers can crash, viruses attack, phones go down. VIT provides businesses with peace of mind that their IT equipment and IT systems are being well looked after with our full IT support service.
VIT's flexible and professional IT support service means that we are continually working to minimise any potential problems with your IT infrastructure. By monitoring your IT systems remotely, we can eliminate approximately 80% of problems before they occur.
Should an IT problem strike, we can normally fix remotely or we will ensure one of our IT support expertsis on site straight away.
Some of the benefits of using VIT's IT support service include:
• No tie in - our 30 day rolling contract gives you extra flexibility
• Simple budgeting - our fixed monthly support fee helps you to easily monitor your costs
• Unlimited support - through our telephone and remote IT support service
• No hidden extras - no call out charges or travel costs, just a fixed hourly charge for site work
• Peace of mind - 24 hour monitoring to minimise potential problems
• Minimise downtime - service level agreements are built into vital equipment
• Local support - no foreign call centres - deal directly with our highly efficient IT support team operating from our local based office
• One single point of contact - utilise our integrated full support service for one single point of contact for all your IT, telecoms, Security, broadband and hosting requirement
Our Professional services include:
• IT Audit
• Proactive Monitoring
• Remote Management
• Onsite Scheduled Visits
• IT Help Desk
• IT Emergency Support
• Perimeter Security Solutions